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Shipping policy
Shipping Policy
We ship NATHRA across the United Arab Emirates and the GCC — Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
Order Processing
Orders are processed within 1 business day. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email with tracking once your order ships.
Shipping — Free, Anywhere in the UAE
Free shipping on every order, anywhere in the UAE.
Estimated delivery: 1–3 business days from when your order ships.
Shipping to the GCC
Flat AED 50 per order to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman — that's all you pay, with no extra fees on delivery.
Estimated delivery: 2–4 business days from when your order ships.
Cash on delivery available.
Tracking
Once your order ships, you'll get a tracking link via email. If you don't see it within 2 business days of ordering, check your spam folder or reach out.
Shipping Address
Please double-check your address at checkout. We can't be responsible for orders sent to incorrect or incomplete addresses. If you need to change your address after ordering, contact us immediately and we'll do our best.
Lost or Damaged in Transit
If your order arrives damaged or doesn't show up, contact us within 48 hours of the expected delivery date and we'll sort it out — see our Refund & Return Policy for details.
Outside the UAE and GCC
We don't ship beyond the UAE and GCC yet. More countries are coming — follow @nathra.ae on Instagram for updates.
Questions
- WhatsApp (fastest): +971 56 215 2228
- Email: naathraaa@gmail.com
- Instagram DM: @nathra.ae